Standard Voucher Terms & Conditions

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Last updated: August 8, 2021

1 These are the standard terms and conditions for competitions conducted or promoted by or in association with MTN Joyous Celebration. Competition specific rules may apply in addition to these standard terms and conditions to supplement these standard terms and conditions.In the event of a conflict between these standard terms and conditions and any competition specific rules, the competition specific rules will apply.

2 Your entry into the competition and/or your acceptance of a prize (in the event that you win a prize) constitutes your binding acceptance of the terms and conditions on behalf of yourself and any person with whom you may share a prize (in the event that you win a prize (“your partner”).

3 The competition is not open to:
3.1 directors, members, partners, agents, employees or consultants of MTN Joyous Celebration or any supplier of goods or services in connection with a competition; and
3.2 the spouse, life partner, business partner or associate, or the natural or adopted parent, child, or sibling, of any of the persons specified in above.

4 Entrants under the age of 18 must obtain permission from their parents or guardians before entering.

5 You may not participate in or win a competition if you have won a competition promoted by us within the past 8 months, unless:

5.1 you are a MTN customer or
5.3 the competition specific rules state otherwise.

6 It is your responsibility to ensure that your entry is received by us prior to the closure of the competition. Any entries which are not received by us prior to the closure of the competition will not be eligible to participate, regardless of the reason for the late entry. We and our affiliates are not responsible for any entries which are not received by us, whether timeously or at all, regardless of the cause thereof. Without limitation, we and our affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or on the Internet, telephone lines or at any service provider, web site or other device or medium), or any combination thereof, or any other technical or other problems.

7 We and our affiliates are not responsible for any injury or damage to your or any other person’s computer, mobile telephone or other device used by you to enter into, or obtain any materials related to, the competition.

8 It is your responsibility to ensure that any information which you provide to us is accurate, complete and up to date.

9 Any costs or expenses which you may incur other than in respect of those items specifically included in a prize are for your own account. MTN Joyous Celebration will not be responsible for any costs or expenses which you, incur during and for purposes of your entry into the competition and your acceptance and/or use of a prize.

10 You must possess whatever documents and permissions that may be required in order to accept and use a prize, including, physical address, ID or Passport, phone number and all documentation, which documents and permissions it is your responsibility to obtain at your own cost, and which documents and permissions must remain valid in such minimum form and for such minimum period after the prize date as may be required by the relevant authorities.

11 The winners will be notified by means of the contact details provided to us. If we are, or a third party supplier is, unable to contact a winner within 30 days or if the winner is unable to collect the prize within 60 days, the winner will forfeit the prize and MTN Joyous Celebration reserves the right to re-draw a new winner under the same conditions.

12 We may require you to provide us with such additional information and documentation as we may reasonably require processing, confirming and facilitating your acceptance and/or use of a prize. If you refuse to provide us with the requested information or documentation, you will forfeit the prize.

13 In the event that you win a prize provided by a third party supplier, the supplier will contact you to arrange the collection thereof. In this regard, you must collect the prize at the time and date arranged with the supplier of the prize. All correspondence regarding the prize must be directed at the supplier of the prize. MTN Joyous Celebration will not be responsible for any further correspondence, harm, damage, loss or claim relating to the provision of any element of the prize.

14 We and our third party suppliers, as the case may be, reserve the right to vary, postpone, suspend, or cancel the competition and any prizes, or any aspect thereof, without notice at any time, for any reason which we deem necessary. In the event of such variation, postponement, suspension or cancellation, you agree to waive any rights, interests and expectations that you may have in terms of this competition and acknowledge that you will have no recourse against us, our affiliates and third party suppliers.

15 You agree that your participation in the competition, and your acceptance and/or use of a prize, or any aspect thereof, is at your own risk.

22 We and our affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by your participation in the competition or the acceptance and/or use by you, or your partner (if applicable), of any prize, or by any action taken by us or any of our affiliates in accordance with the terms and conditions.

16 You, and in the event of your death, your family, dependents, heirs, assignees or any other beneficiaries of your estate, indemnify and hold us and our affiliates harmless against any claim by you, or your partner (if applicable), (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any injury, loss, liability, expense and/or damage which you may suffer, howsoever arising, in relation to your entry into this competition and/or acceptance and/or use by you of a prize.

17 You acknowledge that the acceptance and use of a prize is subject to the proviso that –


17.1 all of the terms and conditions will apply to both you and your partner (if applicable), and you will ensure that your partner agrees to be bound and complies, and will continue to comply, therewith;
17.2 you will take full responsibility for your partner;
17.3 you indemnify and hold us and our affiliates harmless against any claim by your partner or any third party in the event that your partner suffers any loss or damage pursuant to your partner’s acceptance and/or use of a prize;
17.4 any minor will be accompanied by a parent or legal guardian.

18 If you fail or, if your partner (if applicable) fails, to comply with any of the terms and conditions, then without prejudice to any other remedy which we may have, –
18.1 you will be automatically disqualified and you will forfeit the prize/s (in the event that you have already won a prize).

19 For purposes hereof, "affiliate" means our partners, co promoters and sponsors of this competition, our subsidiaries, our and their subsidiaries and respective holding companies, the subsidiaries of their holding companies, and our and their directors, officers, employees, agents and representatives.

20 These terms and conditions will be construed, interpreted and enforced in accordance with the laws of contract and dispute resolution in the Republic of South Africa

21 MTN Joyous Celebration and the judges' decision on any matter concerning the competition and/or arising out of these terms and conditions is final and binding on you, and no correspondence will be entered into.

22 Data Privacy


MTN Joyous Celebration and the competition sponsor(s) will be considered co-responsible parties (co-controllers) in terms of POPIA. Personal Information will not be shared with any third party and will only be used to fulfill requirements of the competition and marketing by both parties, subject to your data subject rights as set out in our Privacy Notice.
Information will only be kept as stated in the Privacy Notice (for MTN Joyous Celebration), visit the sponsor’s website for more information regarding their information practices.

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If you have any questions about these Terms, please contact us.